Privacy Policy

Effective Date: 05/10/2023

Quokka Hub ("Quokka Hub", "we", "us", or "our") respects the privacy of our users ("you" or "your"). This Privacy Policy describes how we collect, use, disclose, and store your personal information when you use our website (the "Website") and the software and services offered thereon (collectively, the "Services").

1. Information We Collect

Information you provide directly:

This includes information you provide when you create an account, subscribe to our services, contact us, or participate in surveys or other interactive features. This information may include your name, email address, company name, job title, phone number, and any other information you choose to provide.

Information collected automatically:

When you use the Services, we may automatically collect certain information about your usage, such as your IP address, browser type, operating system, the pages you visit, and the time and date of your visit.

Information from cookies and other tracking technologies:

We may use cookies and other tracking technologies to collect information about your browsing activity on the Website. Cookies are small data files that are stored on your device when you visit a website. They can be used to remember your preferences, track your activity on the Website, and understand how you interact with the Services.

2. Use of Your Information

We use the information we collect for the following purposes:

To provide and operate the Services;
To process your transactions and requests;
To send you important information about the Services, including updates, security alerts, and support messages;
To communicate with you about your account and respond to your inquiries;
To personalize your experience with the Services;
To improve the Services;
To comply with legal and regulatory requirements.

3. Disclosure of Your Information

We may disclose your information to the following third parties:

Service providers: We may share your information with third-party service providers who help us operate the Services, such as cloud storage providers, data analytics providers, and payment processors.
Consultants and advisors: We may share your information with consultants and advisors who assist us with our business operations.
Law enforcement and legal compliance: We may disclose your information to law enforcement or other government officials if we are required to do so by law or if we believe it is necessary to protect our rights or the safety of others.

4. Your Choices

Cookies: You can control cookies by adjusting the settings on your web browser. Disabling cookies may limit your ability to use certain features of the Services.
Email communications: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of our emails.

5. Data Retention

We will retain your information for as long as it is necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods for different types of information are determined based on the nature of the data and the purposes for which it is processed.

6. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

7. Children's Privacy

Unless expressly stated otherwise, this website is not intended for children, and we do not knowingly collect data relating to children. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at privacy@quokkahub.com, and we will take steps to delete such information.

6. Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.

7. GDPR Compliance (for EU Residents)

If you are a resident of the European Union, you have the following rights regarding your personal data:

The right to access your personal data and know how it is being used;
The right to request correction or deletion of your personal data;
The right to object to the processing of your personal data;
The right to request the restriction of processing your personal data;
The right to data portability;
The right to withdraw consent at any time.

To exercise any of these rights, please contact us at privacy@quokkahub.com.

8. CCPA Compliance (for California Residents)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):

The right to know what personal information is being collected about you;
The right to request the deletion of your personal information;
The right to opt-out of the sale of your personal information;
The right to non-discrimination for exercising your CCPA rights.

To exercise any of these rights, please contact us at privacy@quokkahub.com.

9. Accessibility

We are committed to making our website accessible to everyone, including people with disabilities. If you experience any difficulties accessing our website, please contact us at accessibility@quokkahub.com.

10. Data Breach Policy

In the event of a data breach, we will notify you within 72 hours of becoming aware of the breach. Notifications will be sent via email and will include information about the breach, what data was compromised, and steps you can take to protect yourself.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Jurisdiction & Governing Law

This Privacy Policy and any disputes arising out of or related to it shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes. If you do not agree with the changes, you should discontinue your use of the Services.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@quokkahub.com.