Privacy Policy

Effective Date: October 5, 2023

‍Quokka Hub (“Quokka Hub,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, dashboards, and related services (collectively, the “Services”). By accessing or using our Services, you consent to the practices described in this Privacy Policy.

‍1. Information We CollectWe collect the following types of information:
‍1.1 Information You Provide
When you register, book a call, subscribe to updates, or contact us, you may provide: Name, email address, company name, job title, phone number, and other contact details; Account login credentials (where applicable); Content you submit through surveys, feedback, or forms.
‍1.2 Information Collected Automatically
We automatically collect certain data when you use our Services, such as: IP address, device type, browser type, and operating system; Usage data (pages visited, actions taken, referring URLs, date/time of access).
‍1.3 Cookies and Similar Technologies
We use cookies and similar tracking tools to personalize content, analyze usage, and improve functionality. You can manage cookie preferences via your browser settings.

‍2. How We Use Your Information We use personal data for legitimate business purposes, including: Providing and maintaining the Services; Responding to inquiries and support requests; Personalizing your experience; Sending important updates or service notifications; Conducting analytics and improving the Services; Complying with legal obligations. Where required by law, we will obtain your consent before using your data for marketing or non-essential purposes.

‍3. Legal Basis for Processing (EU/UK Residents)Under the GDPR and UK Data Protection Act 2018, we rely on the following legal bases: Performance of a contract (to deliver our Services); Legitimate interests (to improve and protect our platform);Legal obligation (to comply with laws and regulations);Consent (for communications or marketing).

‍4. Disclosure of Your Information We may share personal data with: Service providers (e.g., hosting, analytics, payment processing, customer support);Professional advisors (e.g., accountants, legal counsel, consultants); Regulatory or legal authorities, if required by law; Affiliates or successors, in connection with mergers, acquisitions, or restructuring.All third parties are bound by confidentiality and data protection obligations.

‍5. Data RetentionWe retain personal data only as long as necessary for the purposes described in this policy, including:While you have an active account;For as long as required by law, contract, or legitimate business needs;For dispute resolution and compliance obligations.When data is no longer needed, it is securely deleted or anonymized.

‍6. International Data Transfers Because Quokka Hub is based in the United States, your information may be transferred to and processed in countries outside your residence (including the U.S., UK, EU, Canada, and Australia).When transferring data internationally, we ensure adequate protection through mechanisms such as: Standard Contractual Clauses (SCCs) approved by the European Commission; UK International Data Transfer Addendum; and Equivalent safeguards under applicable privacy laws.

‍7. Your Rights Depending on your jurisdiction, you may have the following rights: Under GDPR (EU/UK): Access, correction, deletion, or restriction of processing;Data portability;Object to processing based on legitimate interests;Withdraw consent at any time.Under CCPA (California): Know what data we collect and how we use it;Request deletion of personal information;Opt-out of data sharing (we do not sell personal data);Non-discrimination for exercising your rights.Under PIPEDA (Canada): Access, correction, or withdrawal of consent regarding personal information.Under the Australian Privacy Act (APPs): Access and correction of personal information;Complaint rights to the Office of the Australian Information Commissioner (OAIC).To exercise any of these rights, contact privacy@quokkahub.com. We may require verification of your identity before processing requests.

‍8. Security We implement administrative, technical, and physical safeguards to protect personal data from unauthorized access, alteration, or destruction. However, no online system is 100% secure, and we cannot guarantee absolute security.

‍9. Data Breach Notification If a data breach occurs that may impact your rights or freedoms, we will notify affected users and regulators in accordance with applicable laws (e.g., within 72 hours under GDPR).

‍10. Cookies and Marketing Choices You can manage or disable cookies through your browser. You can also unsubscribe from marketing emails at any time using the “unsubscribe” link included in our emails.

‍11. Third-Party Links Our website may include links to third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

‍12. Children’s Privacy Our Services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe your child has provided data, please contact us to delete it.

‍13. Governing Law This Privacy Policy and any disputes arising under it are governed by the laws of the United States (State of Delaware), except where local privacy laws require otherwise.

‍14. Changes to This Policy We may update this Privacy Policy periodically. The updated version will be posted on our website with a new “Effective Date.” Continued use of our Services constitutes acceptance of the revised Policy.

‍15. Contact UsIf you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact: privacy@quokkahub.com